Refund policy
At aplí we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund policy to ensure your peace of mind. Please review the following information regarding our refund policy:
Damaged Items
If an item is delivered to you in a damaged condition, we apologize for the inconvenience. We strive to ensure that our products are shipped safely, but occasionally mishaps can occur during transit. To resolve this issue, please follow the steps below:
- Send an Email: Please send an email to help@vbcosmetics.at, providing the following details:
- Your order number
- A clear picture of the damaged item(s)
- A brief description of the damage
- Assessment and Confirmation: Our customer support team will assess the provided information and determine the best course of action. We may require additional details or clarification if needed.
- Replacement Process: If the damage is confirmed, we will initiate the replacement process as soon as possible. You will not incur any additional charges for the replacement item or shipping.
Returns and Refunds
We accept returns and offer refunds on most items within 14 days of the purchase date. To be eligible for a return and refund, the item must be in the same condition as when you received it, unused and in its original packaging.
Exceptions/Non-Returnable Items
Certain items are not eligible for return and refund. These include:
Perishable goods such as food, flowers, or plants.
Custom products or personalized items.
Hazardous materials, flammable liquids, or gases.
Sale items or gift cards.
If you have any questions or concerns about the eligibility of a specific item, please contact us at help@vbcosmetics.at for further assistance.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at help@vbcosmetics.at for further assistance.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer support team. You can reach us at help@vbcosmetics.at