Shipping policy

Free Shipping in Austria: We offer free shipping for all orders within Austria. No minimum order value is required.

Free Shipping for Orders Over €30 in the Following Countries: Customers from the following countries are eligible for free shipping on orders over €30: Belgium, Bulgaria, Denmark (excluding Faroe Islands and Greenland), Germany, Estonia, Finland (excluding Åland), France (excluding overseas territories), Greece, Ireland, Italy (excluding Campione d'Italia, Livigno, San Marino, and Vatican City), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (excluding overseas territories), Poland, Portugal (excluding Azores and Madeira), Romania, Sweden, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta, and Melilla), Czech Republic, Hungary, Cyprus.

Shipping Cost for Orders Below €30 in the Above-listed Countries: For orders below €30 in the countries listed in point 2, a shipping fee of €10 will be charged.

Exclusions: The following regions or territories are excluded from free shipping and are subject to the regular shipping charges: Färöer, Grönland, Aland, Campione d’Italia, Livigno, San Marino, Vatican City, overseas territories of France, Azoren, Madeira, Kanarische Inseln, Ceuta, Melilla.

Shipping Method: We will choose the most suitable shipping method for your order based on factors such as weight, dimensions, and destination. All orders will be shipped with reliable and reputable shipping carriers.

Delivery Time: We strive to process and ship all orders promptly. Delivery times may vary depending on the destination and the shipping carrier. Estimated delivery times will be provided during the checkout process.

Customs and Import Duties: Please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. These charges, if applicable, are not included in the purchase price or shipping cost and must be paid separately.

Order Tracking: Once your order has been shipped, we will provide you with a tracking number or a link to track your package's progress. You can use this information to monitor the status of your shipment.

Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

Order Cancellation or Modification: If you need to cancel or modify your order, please contact our customer service as soon as possible. We will do our best to accommodate your request; however, once an order has been shipped, it cannot be canceled or modified.

Lost or Damaged Packages: In the rare event that your package is lost or arrives damaged, please contact our customer service immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

Returns and Exchanges: For information regarding returns, exchanges, and our overall refund policy, please refer to our dedicated Returns and Refunds Policy, which can be found on our website.

Damaged Items: In the unfortunate event that your order arrives damaged, please follow our Refund Policy instructions under the "Damaged Items" section for assistance. Email us at help@vbcosmetics.at with your order number and a clear picture of the damaged item(s), and we will replace the item as soon as possible at no further cost to you.

Policy Updates: We reserve the right to modify or update this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.